Case Studies
We have run over 100 wide scale projects to help large organisations build coaching cultures, involving thousands of leaders.
Our three main focuses are running coaching skills programs across wide audiences, building teams of formal internal coaches, and managing wide scale executive coaching projects.
Below is some example data from a short training program, some complete case studies, and a list of some of our workplace interventions.
Full Reports
Citibank Malaysia Case Study: 300% Increase in leaders bringing others to new solutions
In June 2010, 78 high-potential leaders from Citibank Malaysia completed a short coaching skills training program, The Art of Coaching: building commitment and engagement in teams, run by Results Coaching Systems. Participants found a significant improvement of more than 300% in their effectiveness in problem-solving techniques.
Insurance Company Case Study: Double Engagement, Profit Turned around
In 2008, IAG NZ decided to invest in a coaching culture initiative with RCS. An organization-wide coaching culture intervention resulted in doubling engagement, halving staff turnover, and turning a 5% operating loss into a 7% operating profit.
Financial Services Firm - Return on Investment Study
Full ROI study of a 2006 workplace coaching intervention where 20 senior leaders at a Financial Services Firm were trained as coaches. This ROI study was conducted after the first round of coaching. 17:1 ROI
Memorial Sloan-Kettering Cancer Centre Return on Investment Study
In 2005, a small number of L&D professionals at MSK were trained as coaches and have been coaching formally since. This impact study was conducted late 2007, 2.5 years after the training completed. 39:1 ROI
DB Breweries Coaching Skills Workshop
Business impact study of a 3.5 day coaching skills workshop delivered to more than 60 managers at DB Breweries. Data collected from participants of the program, their direct reports and coachees who were coached formally in a 12 week coaching series.
Hang Seng Bank Performance Leadership Impact Study
Impact study of a 2 day Performance Leadership program. 35 direct reports completed a pre and post training survey, assessing their manager in various areas related to coaching.
Large Asian Bank - Business Impact Report
Impact report prepared for one of our clients after several of their senior leaders were trained and certified as Workplace Coaches.
Papers
'Driving organisational change with internal coaching programs'
38 page white paper
'Does internal coaching work?'
A study into the impact of internal coaches on a medium sized hr consultancy
Others
What the Coachees Say
Feedback and data on internal coaching engagements
Workplace Coaching Testimonials
A collection of testimonials from participants who took part in various in-house programs in 2005 and 2006.
Teleconference Training
General feedback and research on using this medium for training
Workplace Coaching Case Studies 2004
A collection of case studies of Australasian workplace coaching interventions. Clients include QBE, Centrelink, Air New Zealand and others.
Examples of workplace interventions
EDS (Global)
This global Fortune 100 technology firm, wished to develop a coaching culture across thousands of mid level leaders. A tailored coaching program was created for EDS staff to deliver by teleconference.
IBM (Global)
IBM wanted to draw from global thought leaders in coaching around how to internalise coaching, to help them build their own coaching frameworks.
AIG (USA)
This Fortune 10 financial services company wished to develop an internal coaching program for their high potentials. The CEO and leadership team of a business unit were trained as coaches and given a complete coaching system. The goal was to provide coaching to all high potentials over several years.
Memorial Sloan-Kettering Cancer Center (USA)
The leading cancer research hospital in the USA chose RCS to develop a team of internal coaches to drive their leadership development program.
HSBC (Asia)
This banking group wished to build a team of internal coaches to improve performance in their insurance division. The CEO and his leadership team were developed as internal coaches.
Roche Mining (Australia)
A program called 'Improving the coaching and leadership capability of team leaders and managers’ was designed for over 100 people managers.
Coles Myer (Australia)
75 safety offices were provided with with coaching skills and tools for influencing the safety across this major retail group.
QBE Insurance (Australia)
Design and delivery of ‘Mastering Feedback’ to around 250 leaders, and 50 internal coaches were developed.
Origin Energy (Australia)
Delivery of a coaching skills program to around 100 managers across several cities after piloting in Queensland.
Deloitte (New Zealand)
180 participants went through a 'manager as coach’ program.
DB Breweries (New Zealand)
Over 100 managers underwent a ‘coaching skills for managers’ program.
